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Cheers Solutions

Service Policy

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Our service philosophy: More than just after-sales service, we are your strategic partner in improving production efficiency.

Core Service Commitment

1. Rapid Response

Hotline support: A 24/7 technical support hotline is available to provide remote diagnostics and guidance.

2. Original factory quality, spare parts guaranteed.

100% original factory spare parts are used to ensure equipment accuracy and lifespan.

Spare parts warehouse: Three major central spare parts warehouses have been established in China (e.g., North China, East China, and South China), with ample inventory of commonly used spare parts. We promise that 99% of commonly used parts can be shipped out within 24 hours.

 

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Comprehensive service content

1. Installation and Debugging

Experienced engineers will perform on-site installation and precision commissioning, and provide initial production guidance to ensure that the equipment is in optimal condition from day one.

2. Technical training

On-site training: During installation and commissioning, provide operators and maintenance workers with basic operation and daily maintenance training.

3. Technological Upgrading and Transformation

We provide machine tool precision restoration and remanufacturing services, giving old equipment a new lease on life.

We offer software and hardware upgrade services (such as upgrading CNC systems and adding automation interfaces) to help our customers' equipment keep pace with the times.

Service Team – Our Core Competency

Certified Engineers: All service engineers have undergone rigorous certification by the company headquarters.

Domain Experts: For different industries (such as aerospace, automotive, and mold making), we have teams of industry experts with relevant application experience to provide more in-depth process support.

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